Direct email info@company-named.com
When to write
- Enterprise licensing. Custom seat counts, dedicated support hours, custom contract terms.
- Volume seat pricing. Studios buying many seats at once and want a volume quote.
- License clarification. Specific projects where you're unsure whether the non-compete applies. I'll give you a written read.
- Showcase and partnerships. Shipping a commercial Meep title and want to be featured? I'd love to hear about it.
- Bug reports and feature requests. Best-effort response on Free and Indie; priority on Standard; SLA on Enterprise.
What to include
A short note about you and the project goes a long way. Helpful details: studio size, product type, approximate revenue, target platforms, and a one-line description of what you're building. I'll respond with a specific quote or a clear answer instead of a form letter.
Response time: usually within 2 business days. I'm one person, so if it's been longer, please send a polite nudge — the original email probably got buried.